Sometimes miscommunication can occur when players are purchasing tickets. The best way to avoid printing “mistake” tickets is to remember these helpful tips for clear communication:
Encourage players to fill out playslips as much as possible.
When players ask for multiple plays and/or draws, repeat back to them the definitions of “plays” or “draws” to confirm their picks:
“Plays” – the amount of plays per single draw; i.e. (2) plays for the Monday drawing for Cowboy Draw should be $10
“Draws” – the number of consecutive drawings the player would like to play; i.e. (2) draws for Cowboy Draw includes both a Monday and a Thursday draw (or Thursday and Monday, depending on when you purchase your ticket).
Use the helpful “Plays Preview” mode within the terminal to preview the ticket to the player and confirm accuracy.
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